Knowledge Base - Privacy Policy

We comply with the Privacy Act 1988 and the Australian Privacy Principles. Through this privacy policy, we describe how we manage and protectyour personally identifiable information collected, stored, used and disclosed.Please visit this page for updates each time you visit our website and contact us with any concerns and queries.

What information do we collect?

When you use our website, communicate with us via email or comment on our blog, we collect personal information including your IP address, name, street address, email address, phone numbers, credit card information, gender and occupation via phone, email, in person and through our website, from related corporate bodies, from third parties, and from agencies we have tied up with to represent us.

By using our website, you consent to the use of this information as per this site’s terms and conditions and this privacy policy.


When you register on our site or browse its pages, we store “cookies” or strings of code on your computer. Cookies collect information about you, your browser behaviour, your operating system and the like to enhance your user-experience on our website. Feel free to turn off cookies, but please note that this may hamper your experience.

This website uses the Google remarketing service to advertise on third party websites, including Google, to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the website. Data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. . Alternatively, you can point your visitors to opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

How do we manage your personal information?

At VMCentral, we may use or disclose your personal information to promote our services, bill and collect payments, send you important information about changes to our services, new features and releases, to ensure legal compliance with our terms and conditions, for customer support and service.

You may opt out of receiving any communication from us by managing your preferences after you log in to your account on our website or contacting us.

Sharing your personal information

We strive to offer round the clock customer service and support you and to facilitate this, your personal information may be transferred to overseas partners for identification and verification. Information shared outside Australia will be in compliance with the Privacy Act.

We reserve the right to access, store and share any information to comply with applicable laws, legal processes or governmental request, to enforce our privacy policy and investigate violations, identify and prevent fraud, protect our rights, our users and the public. We do not monitor your servers or data and you are responsible for compliance with your regional laws.

Protecting your information

As per the Privacy Act, we are bound to ensure that the personal information collected by us is accurate and complete. We are committed to keeping your information secure from misuse, loss, unauthorized access, disclosure and change and use industry standard security technology to do so.

To update or correct your personal information, log in to your account to do so, or open a support ticket directly from control panel.

Please note that external links on our website lead to third party websites whose privacy policies are different from ours and the use of these websites is governed by them. Please read their privacy policy carefully before using their websites.

Sincere effort will be made to respond to your queries, complaints or concerns in a prompt manner. If you are not satisfied with our response, you may approach the Office of the Australian Information Commissioner ( who may investigate the matter.